Showket Dar Dar
Senior development Manager
About
Results-driven customer service professional with 3+ years of experience across banking, insurance, and fintech, specializing in blended voice, chat, and email support, complaint resolution, CRM handling, and team mentoring.
Experience
Senior development Manager
HDFC Life Insurance Co. Ltd.
Feb 2025 – April 2026
Managed inbound queries for credit life insurance policies; counselled customers on coverage, claims, and renewals; maintained a 95%+ service closure rate; liaised with bank relationship managers on TAT breaches; improved customer understanding of documentation and claim processes.
Senior Executive, Customer Service
Angel Broking Ltd. (Angel One)
Feb 2024 – Feb 2025
Handled 80+ daily interactions through calls, chat, and email for demat, trading, IPO, and KYC issues; achieved 90%+ FCR and 95%+ quality scores; de-escalated high-value client complaints; trained and mentored 3 new hires.
Credit Card Relationship Executive
Union Bank of India
Oct 2023 – Jan 2024
Acquired credit card customers through branch walk-ins and tele-calling; handled billing, eligibility, rewards, and limit enhancement queries for 4 branches; pre-screened documents and educated customers to reduce application rejection.
Cluster Relationship Manager
PNB MetLife India Insurance Co. Ltd.
Sep 2022 – Oct 2023 · J&K Bank Channel
Managed life insurance sales and service operations across 15+ J&K Bank branches; provided need-based counselling; achieved monthly premium targets; trained bank staff on products, claims, and compliance; handled policy servicing, revival, and HNI claim requests.
Insurance advisor
Turtlemint insurance broking services Pvt Ltd
March 2020 – Dec 2024
Managed general insurance sales and services for motor, house, and shop insurance.
Education
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M.B.A, Banking and finance
Pursuing
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M.Sc., Mathematics
2019 – 2021
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B.Sc. Honours, Statistics
2016 – 2019
NIIT
GNIIT, Cloud & Mobile Software Engineering
2017 – 2020