UJJWAL PANWAR
Customer Support Representative | Communication & Chat Support | Open to Work.
About
I’m looking forward to connecting with recruiters and exploring suitable opportunities.
Experience
Customer Representative
Teleperformance Global
May 2024 - Present
Manage customer communications for Apple products and services across multiple regions. Handle real-time chats and queries with precision, empathy, and professionalism. Use CRM tools such as Prism and Toolbox for efficient issue resolution and case tracking. Consistently recognised for high-quality performance and customer satisfaction.
Customer Representative
Fitness Foodz
Jan 2022 - May 2024
Acted as the primary point of contact between the company and retail clients (B2B). Built and maintained strong relationships with retailers to drive sales and product awareness. Collected and analysed customer feedback to improve product quality, taste, and packaging. Collaborated with internal teams to optimise service delivery and ensure client satisfaction.
B2B Customer Representative
Fitness Foodz
January 2022 – May 2024
Served as the primary point of contact between the company and retail B2B clients; built and maintained retailer relationships to drive sales and product awareness; collected and analysed customer feedback to improve product quality, taste, and packaging; collaborated with internal teams to optimise service delivery and ensure client satisfaction.
Education
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Bachelor of Arts
2025