Kaustab Roy
Hospitality and retail operations professional
About
Dynamic and efficient professional focused on effective communication, problem-solving, operational support, and delivering high-quality results.
Experience
Manager
Blueleaf Chemist & Druggist
Aug 2022 - Dec 2025
Directed daily business activities; managed the supply chain and medicine stock levels; handled revenue tracking, cash flow, and expense reporting; led recruitment, scheduling, and team training; served as senior authority for customer inquiries; maintained adherence to pharmaceutical regulations and health standards.
Administrator
Bright Academy
July 2021 - June 2022 · Siliguri
Supervised daily student transportation operations and student security; managed transportation fee collection and records; handled new transport registrations and parent communication; organized specialized transportation schedules; managed inventory tracking and general office operations.
Food & Beverage Service Associate
Courtyard by Marriott
Jan 2019 - Feb 2020 · Siliguri
Acted as primary point of contact for premium guests; managed dining-area setup and service stations; maintained knowledge of offerings to guide guests; coordinated communication between front-of-house and kitchen; resolved guest concerns during high-pressure shifts.
Internship
ITC Sonar Bangla
Oct 2017 - Mar 2018 · Kolkata
Identified and solved guest concerns on the floor while maintaining a calm and positive atmosphere during high-pressure shifts.
Education
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BBM (H), Hospitality Management
2016 - 2019