About
Enthusiastic, self-motivated and reliable academic operations professional with experience managing learner lifecycles, LMS operations, student support, academic scheduling and cross-functional coordination.
Experience
Sr. Program Manager & Associate
Physics Wallah
Jan 2026 - Present · Bangalore
Manage the complete learner lifecycle for 2,000–5,000+ students across multiple academic programs; administer LMS user creation, access management, troubleshooting, course mapping and content updates; coordinate academic batches, live classes, faculty assignments, examinations and doubt-solving sessions; monitor attendance, engagement, assignments and learner progress; resolve student escalations and technical issues; organize webinars, masterclasses and academic events; manage leadership calendars and cross-functional discussions. Successfully managed 5,000+ active learners, reduced onboarding delays through standardized orientation and LMS activation processes, improved cross-functional issue resolution and supported new program launches.
Community & Associate Manager
Skillcircle
April 2025 - Dec 2025 · Chandigarh
Managed learner communities for multiple programs, served as the primary learner point of contact, designed webinars, AMA sessions, contests, networking events and mentorship activities, collected learner feedback, coordinated issue resolution and supported retention initiatives. Improved learner engagement and student satisfaction through structured communication, community building and proactive support.
Program Manager
Easyway Consultancy
Nov 2023 - Mar 2025 · Chandigarh
Managed end-to-end academic operations for online and distance learning programs in collaboration with Lovely Professional University, Chandigarh University, Amity University and other partner universities. Managed student admissions, document verification, enrollment, orientation, LMS activation, batch allocation, academic progress, examinations and learner support; coordinated university stakeholders and internal teams; developed SOPs; generated MIS reports and operational dashboards. Managed the academic journey for 2,000+ students, collaborated with 3+ university partners, maintained 98%+ accuracy in records and documentation, and improved onboarding and query resolution through standardized workflows.
Program Coordinator
Smart Choice Consultancy
Jan 2022 - Oct 2023 · Chandigarh
Managed day-to-day academic and operational activities for multiple online learning programs; led onboarding, product training and process guidance for newly hired Operations Associates; administered LMS operations; managed academic batches, schedules, faculty assignments and learner communications; monitored attendance, progress, assignments and engagement; maintained dashboards, reports and MIS. Trained and mentored 30+ Operations Associates, managed 30+ academic batches simultaneously, created SOPs and training documentation, and improved issue resolution through stakeholder coordination.
Admission Officer & Coordinator
Blue Bird Consultancy
Jan 2021 - Dec 2021 · Chandigarh
Counseled prospective students on academic programs, career opportunities, eligibility and admissions; managed documentation, application verification, enrollment formalities, orientation, LMS profiles, batch creation and academic scheduling; maintained student records, attendance data and enrollment reports; resolved learner queries and coordinated with internal teams. Successfully onboarded 1,000+ students, maintained accurate documentation and LMS activation, and developed experience in student counseling, academic operations and learner lifecycle management.
Education
Panjab University
MA, Sociology
July 2020 - July 2022
Percentage: 75.6%
Panjab University
BA Hons., Sociology
July 2017 - July 2020
Percentage: 73.3%