Chaitanya Reddy Abbireddy
Digital Media Senior Associate
About
Results-driven digital advertising professional with 2.8 years of experience in Google Ads optimization, campaign analysis, technical troubleshooting, quality assurance, and SLA-focused customer support.
Experience
Digital Media Senior Associate
Google Operations Centre
Apr 2026-Present · Hyderabad, India
Troubleshoot customer queries within SLA; support Search Ads optimization and implementation; analyze KPIs to develop strategies; track customer sentiment and quality; coordinate with cross-functional teams to improve workflows.
Quality Analyst (Google Ads & Google Analytics)
HCL Tech
Mar 2025-Apr 2026 · Hyderabad, India
Analyzed negative customer sentiment, coached team members, deep-dived escalated cases for root causes, performed random audits, and conducted pre-checks before customer delivery.
Associate (Google Ads & Google Analytics)
HCL Tech
Dec 2023-Mar 2025 · Hyderabad, India
Optimized Google Ads, monitored CTR, CPC, CPM, CPA, ROAS and ROI, supported CSAT and TRT targets, delivered global customer support, and analyzed DV360/programmatic performance metrics.
Education
Adikavi Nannaya University, Andhra Pradesh
Bachelor of Computer Science, Computer Science
Jun 2022
GPA: 7.0