Hashnan
Customer Support & Operations Executive
About
Enthusiastic and results-driven customer support and operations professional experienced in coordinating with R&D, logistics, dealers, vendors, ecommerce platforms, and sales teams for TV brands including Kodak and Thomson.
Experience
Customer Support & Operations Executive
SPPL (Kodak, Thomson, etc.)
Aug 2024 – Present
Coordinate across R&D, logistics, sales, dealer, vendor, and ecommerce teams; manage complaint resolutions and service coordination across India; liaise with Amazon, Flipkart, Croma, Reliance, JioMart, and Tata for service and order tracking; collaborate with Flipkart’s Jeeves team on installations and after-sales service; maintain Google Sheets and CRM systems for tracking, reports, and escalations; support dispatch, delivery, and stock management.
Education
Jamia Millia Islamia University
Bachelor of Commerce (B.Com), Information Technology in Business
2023 – 2026
CBSE Board
Class 12
Completed