About
Professional with experience in customer support, stakeholder coordination, project management, business development, SDLC management, client engagement, training delivery, and cross-functional collaboration.
Experience
Customer Service Associate / Project Executive Trainer
Amazon
Oct 2020 – June 2025
Delivered personalized customer support across Amazon marketplaces (.in, .co.uk, .au, .us) through multi-channel communication; resolved escalated complaints while maintaining 95%+ quality scores and meeting SLAs; supported Prime Day, Black Friday, and festive sales; documented cases in internal CRM tools; promoted to Project Executive Trainer; conducted training on tools, policies, and communication best practices; developed knowledge resources and trackers; coached peers on escalation management.
Operation Executive
Techsum IT Solutions
Sept 2025 – Present
Education
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
B.E., Civil Engineering
2017
69.2%; attended a special guest seminar on Remote Sensing, participated in an educational tour at CIAE, attended a seminar on Designing Software and Building Automation at RISE, Bhopal, and visited the construction site of Vallabh Bhawan Building.
Vikram Higher Secondary School
Senior Secondary (XII – PCM)
2013
52%
Vikram Higher Secondary School
High School (X)
2011
74%