Sadaf Shaikh
Associate Human Resource Specialist
About
Motivated and detail-oriented HR professional with an MBA in Human Resources and over 4 years of combined experience in HR operations and customer service. Skilled in employee onboarding, documentation, and HR systems, with strong communication and interpersonal skills. Organized, adaptable, and committed to delivering efficient HR support.
Experience
Associate Human Resource Specialist
Balance Nutrition
08/2025 - Present · Mumbai
Manage end-to-end recruitment and onboarding, handle employee queries, concerns, and engagement activities, support operations in workforce management, lead two agency recruiters to meet priority hiring needs
Human Resource Executive
Cocoma Digital
06/2024 - 06/2025 · Mumbai
End-to-end recruitment across various roles and levels, maintained employee records, managed HR documentation and operations, supported payroll processing and resolved discrepancies, led employee engagement activities and feedback sessions, oversaw office management functions, ensuring smooth day-to-day operations
Customer Support Executive
Plix
08/2023 - 06/2024 · Mumbai
Managed customer queries via phone and chat, provided nutritional support and guidance on weight loss management, recommended suitable skincare products based on their skin concerns, served as SME and managed floor operations to maintain service quality, trained new joiners on process, communication, and product knowledge
Customer Support Executive
Concentrix
07/2021 - 08/2023 · Mumbai
Served as temporary SME, assisting teams, addressed and resolved customer complaints, maintained quality and productivity benchmarks
Education
Narsee Monjee Institute of Management Studies
MBA, Human Resources
2022 - 2024
Mumbai University
B. COM
2019 - 2022
Children Welfare Center Junior College
HSC
2017 - 2019
Shree Ram Welfare Society’s High School
SSC
2016 - 2017