About
I’m a skilled consultant with a deep focus on customer communication and relationship management, dedicated to driving business growth through strategic engagement. I’ll help to diagnose client needs, simplify complex information, and provide actionable solutions that enhance the customer experience. Proven ability to handle difficult conversations with diplomacy and poise, ensuring long-term loyalty and professional brand representation in every interaction.
Experience
Consultant
TATA 1mg Labs
January 2026 - PRESENT · Not specified
Phlebotomist | Customer Interaction & Service Coordination. Interact with customers daily, providing clear communication about sample collection, procedures, and expected timelines. Ensure a professional, courteous, and comforting experience for customers during home visits and center-based collections. Manage customer queries, resolve concerns, and provide real-time updates regarding reports and service status. Maintain accurate documentation, proper labeling, and error-free handling of samples. Collaborate with internal teams to ensure timely processing and smooth workflow. Demonstrate strong discipline, punctuality, and a customer-first approach in all service operations.
Lab Manager
S4 Hospital, Gokak
December 2024 - December 2025 · Gokak, India
Laboratory Technician and Laboratory Management, With Customer Interaction and Support in Situation Handling. Coordinated the end-to-end process of sample collection, processing, and updating customers on status. Addressed and resolved service issues by collaborating with internal teams. Ensured accurate recordkeeping and minimized operational errors. Strengthened customer satisfaction through polite communication and consistent follow-ups.
Intern
Arogya Aadhar Hospital, Gokak
June 2024 - November 2024 · Gokak, India
Managing and Studying Laboratory Techniques. Communication and Situation Handling with customers.
Education
Arogya Paramedical College, Mudalagi
Diploma, Medical Laboratory Technology
Sep 2021 - Oct 2024
Gov’t (RMSA) High School, Muddapur
Secondary School, Education Of Secondary School
May 2017 - March 2020
Gov’t (RMSA) High School, Muddapur
Secondary School Education
May 2017 - March 2020