Hrithik Pawar
Technical support representative
About
Caring and friendly customer service professional with 1 year of experience for GEN Process. Excited about the prospect of working with Teleperformance to improve the customer experience and increase retention through quick resolution of any customer concerns.
Experience
Technical support representative
Teleperformance
10/2023 – 10/2025 · Jaipur, Rajasthan
Elevate customer accounts by 29% through exceptional customer service and effective communication. Resolve customer complaints and issues by providing appropriate solutions, and following up to ensure resolution. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
Customer Service Representative
Gen Process
10/2024 – 10/2025 · Pune, Maharashtra
Assisted customers with account inquiries and account updates. Processed transactions and account transfers from HFC to Bro different accounts. Provided excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times.
Customer Support Associate
Tech Mahindra Pvt Ltd
10/2024 - 10/2025 · Pune, India
Facilitated customer migration from HFC to fibre broadband connections and addressed customer connection queries with timely information.
Education
Government Polytechnic
Diploma, Mechanical Engineering
01/2021 – 01/2024
Completed coursework in thermodynamics and fluid mechanics.
Sanjay Ghodawat University
Diploma, Mechanical Engineering
01/2020
Relevant courses: Data analytic and python. GPA: 91%.