Employee Training and Development
Six-week training project at Superhouse Limited, Unnao, focused on employee training and development.
4roles
22skills
4education
1credentials
About
Customer Service Manager with experience in e-commerce customer operations, HR recruitment, counseling, sales, training coordination, and employee relations.
Experience
Customer Service Manager
E COMMERECE WEBSITE
December 2020-November 2021; August 2022-present · Work from home
Managed incoming calls, generated sales leads, assessed customer needs, handled complaints and follow-ups, maintained customer databases and monthly calculation sheets, coordinated customer service operations, supported customer retention, worked with CRM software and Google Spreadsheet, oversaw expenses and budgeting, mentored teams, reported on operational performance, managed stakeholder relations, and worked on AJIO and Myntra portals.
HR Intern
Procure HR Services
December 2021-July 2022
Screened IT and non-IT resumes, called candidates for job requirements, checked candidate backgrounds, compiled monthly candidate data, maintained selection trackers, and worked on the Naukri portal.
Counselor
NIIT Limited
November 2012-January 2016
Counseled students and parents on courses, training, program selection, scheduling and career planning; handled admissions and sales generation; resolved student issues; monitored training programs and placements; maintained student records using Encore; coordinated company-level training and interview preparation. Recognized as part of the Champions Club and received a National Level Award as Champion Team of the Year.
Assistant Manager-HR
Sunshine Finman Private Limited
October 2011-October 2012
Coordinated recruitment agencies and interview schedules, conducted interviews up to Senior Executive level, arranged management interviews, hired marketing professionals, prepared offer and rejection letters, conducted employee orientation, coordinated training programs, handled employee grievances, provided management feedback, and organized corporate events.
Education
Integral University, Lucknow
MBA, Human Resource
2011
Won the prize for Best Presenter in the 3rd semester.
CSJM University, Kanpur
B.Sc., Biotechnology
2009
St. Jude’s College, Unnao
Intermediate
2006
St. Lawrence School, Unnao
High School
2004
Skills
Customer service managementCustomer relationship managementComplaint resolutionSales lead generationCustomer retentionCRM softwareGoogle SpreadsheetDatabase maintenanceAJIOMyntraRecruitmentResume screeningCandidate sourcingInterview coordinationEmployee training and developmentEmployee relationsCounselingAdmissionsSalesAdministrative operationsBudgeting and expense oversightTeam mentoring