About
To work with an organization of repute where I contribute to the organization’s success and see myself growing along with the organization.
Experience
Desktop Support Engineer
Astreya Consultancy India Pvt Ltd.
Dec, 2022 to Sep, 2025
Worked on Google India Pvt. Ltd. support operations; managed IT inventory assets, asset tagging, labeling, maintenance, and e-cycling; troubleshot Windows, macOS, and iOS devices; provided hardware and software support to onsite Googlers; owned tickets through logging, updating, and closure in the Guts ticketing tool; used SAP for asset assignment and status tracking; managed macOS MDM profiles, imaging, and enrollment; used Pursue for laptop host creation and deletion; prepared logistics data and performed smart hands support.
Tech Support Engineer
Talentedge Education Ventures Pvt. Ltd.
Oct, 2021 to Nov, 2022
Led LMS operations including administrative tasks, system management, content maintenance, user support, cohort creation, account setup, and session assignment; administered computer networks, hardware, and software configurations; handled account management and password resets; provided remote and onsite end-user support; tracked incidents and application bugs; managed studio and device inventory; supported eLearning video editing, process documentation, reporting, and stakeholder coordination.
Part-Time Engineer
Talentedge Education Ventures Pvt. Ltd.
Apr, 2018 to Sep, 2021
Provided remote and onsite end-user support, identified and resolved technical issues, tracked incidents for timely resolution, and monitored online sessions to support client satisfaction.
Education
Delhi University
B.A.
Passed in 2015
CBSE Board
12th
Passed in 2011
CBSE Board
10th
Passed in 2009