Md Meraj Ali
Customer Service, Sales, Training and Marketing Professional
About
Customer service, sales, training and marketing professional with experience in inbound voice support, customer relationship management, field sales, team leadership, training and regional business development.
Experience
Customer Care Executive
Mphasis (an HP company)
29 Sep 2012 to May 2013 (9 months) · Bangalore, Karnataka, India
Worked in an inbound voice process for India One SBI, handling customer queries related to ATM cards and loan information.
Trainer
Shadan Institute of College
Jan 2014 to Mar 2017 (3 years 2 months)
Trained students and staff in computer basics, internet browsing, basic Tally ERP-9 and Microsoft Office.
Customer Relationship Management
Reliance Digital
16 Dec 2017 to Nov 2019
Handled customer queries regarding installation, delivery and defective products including laptops and mobile phones.
Refractionist and Sales
Lenskart.com
Jan 2020 to Jun 2020
Attended leads, explained company products and supported sales.
Marketing
Paytm
09 Oct 2020 to 8 Nov 2022
Assistant Sales Manager, South India
Armstrong
Nov 2020 to Oct 2023 · South India
Visited industrial areas for 12 to 15 days per month as Assistant Sales Manager for South India.
Team Leader
ALOKA Enterprises
Nov 2022 to Apr 2023
Attended leads, generated leads, explained company products and supported sales.
Education
Indsu School of Business, Gulbarga; Punjab Technical University
MBA
SBC & SV College, Humnabad; Gulbarga University, Gulbarga
B.Com, Commerce
SVE Trust, Humnabad; Department of Employment and Training, Government of Karnataka
ITI Diploma, Computer Operator and Programming Assistant (COPA) Engineering Trade
S.V.E. Trust, Humnabad; Department of Pre-University Education, Karnataka
PUC / 12th Intermediate, Science
Al-Ameen School, Chitguppa; KSEE Board
SSLC / 10th