About
Seeking a challenging leadership position to apply creative problem-solving and lean management skills in a growing company.
Experience
Customer Return Executive
BLR5
August 2024 - November 2024 · Bangalore
Received and inspected returned products to verify correctness, condition, and return reason. Conducted physical quality checks to identify defective, damaged, or mismatched items. Updated return status and inspection results in the company ERP/system. Coordinated with quality control and warehouse teams. Maintained documentation and records of returned products for auditing and reporting.
Telecaller / Customer Support
APKS ORGENIC PVT LTD
Handled inbound and outbound customer calls, resolved queries, maintained professional communication in English and Hindi, achieved call-handling and target metrics, utilized CRM and call management tools, and contributed to customer satisfaction and retention.
Education
Magadh University
Bachelor of Science
2022 - 2025
Grade: 75%
SD College Paraiya
12th (Senior Secondary)
2020 - 2022
Grade: 61%
+2 High School Paraiya
10th (Matriculation)
2020
Grade: 68%