Amit kumar Koundon
Senior Executive at Bajaj Life Insurance Ltd
About
Operations and customer support professional with experience in insurance and logistics, focused on branch operations, compliance, CRM, billing, MIS, and customer service.
Experience
Senior Customer Support Executive (Operations)
Bajaj Allianz Life Insurance Co. Ltd
Sept 2019 - Present · Palampur, HP
Directed branch operations aligned with customer service goals; managed vendor billing and petty cash; led renewal calling and CRM updates; prepared branch audit documentation.
Branch Service Officer (Operations)
Reliance Nippon Life Insurance Co. Ltd
Aug 2018 - Sept 2019 · Kullu, HP
Optimized PIVC workflows for policy issuance; maintained fixed assets and IT infrastructure; ensured daily MIS accuracy.
Branch Operation Executive
Rich Infra Housing Co-Operative Society Ltd
May 2014 - Aug 2018 · Palampur, HP
Handled customer queries and policy records; managed front-office logistics, visitor coordination, and office-supply procurement.
Store Executive / Assistant Officer
Dietkart.com & TVS Logistics Services Ltd
May 2010 - April 2014 · Chandigarh / Rudrapur
Implemented FIFO systems, managed inward and outward documentation, and conducted physical stock verification using ERP software.
Education
Himachal Pradesh University (HPU)
Graduation
Nicera Institute
Professional Diploma, Computer Applications & Internet Technology