About
Professional with experience in customer service, e-commerce price parity and brand auditing, and logistics operations auditing.
Experience
Customer Service Executive
Jumbo
Sep 2025 – Dec 2025 · Panchsheel Park, New Delhi
Handled 50–60 customer interactions daily through calls and emails; resolved concerns related to orders, gaming services, accounts, payments, and general inquiries; maintained customer records; coordinated with internal teams on escalations.
Price Parity & Brand Audit
Nimbus
Feb 2024 – Jun 2025 · Ranchi, Jharkhand
Matched product codes across e-commerce platforms using LimeRoad data; verified brands, product types, pricing, discounts, links, and product accuracy; conducted pricing and competitor analysis; prepared audit reports and shared verified data with internal teams.
Auditor Logistics Operations
Deccan I Services
Jan 2023 – Oct 2023 · Ranchi, Jharkhand
Audited international import and export shipments transported by sea freight; verified shipment, cargo, and documentation details; prepared audit reports; coordinated with clients and internal teams to support logistics and supply chain operations.
Education
Vishthapit Mahavidyalaya
B.Com, Accounts
Mar 2021 – Jun 2024
S.L. Arya College
Higher Secondary
Jul 2020 – Jul 2021