Hassain Basha

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14skills

Skills

chat supportinbound voice supportemail supportCustomer Escalation HandlingCustomer Retention & CSAT ImprovementBilling, Refunds & Account SupportSubscription & Membership ManagementCRM Tools – Genesys CloudSLA & Quality ComplianceConflict Resolution & Problem SolvingMultitasking & Queue ManagementUK & US Customer HandlingEmail & Chat CommunicationTeam Collaboration