About
Positive attitude with qualitative and quantitative abilities, a team player with strong interpersonal and communication skills. To work for a professionally managed organization for the effective implementation of various concepts and techniques for the overall achievement of the company’s objective in a most effective and efficient manner.
Experience
Customer Service Representative
Zoom Car
December 2015 - April 2017 · Bangalore, India
Handled customer queries and solved issues, coordinated between internal departments, created daily reports on tickets, followed up on open tickets.
Supplier Trainer And Quality Associate
Meesho
June 2017 - February 2020 · Bangalore, India
Conducted product training, monitored calls, provided feedback to associates, problem resolution, prepared audit reports, led process improvement projects, maintained attendance, took escalation calls.
Senior Support Executive
Rentomojo (Edunet Pvt Ltd)
November 2020 - June 2021 · Bangalore, India
Shared performance reports, coordinated with management, provided feedback for quality improvement, handled escalation calls, supported team.
Senior Community Operations (Escalation)
Dunzo
January 2022 - January 2023 · Bangalore, India
Designed QC monitoring reports, maintained incident management process, identified contingency options, drove major incident escalations.
Sr. BDE
Zell Education
May 2023 - January 31 2025 · Bangalore, India
Contacted clients, conducted seminars, developed growth strategy, trained newcomers, managed team targets.
Education
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B.A
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II P.U.C
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S.S.L.C