1roles
6skills
4education
2credentials
About
Enthusiastic and reliable customer service professional experienced in resolving customer issues, providing individualized support, and driving customer satisfaction.
Experience
Virtual Customer Service Associate
Amazon
July 2023 to January 2024
Resolved complex customer issues and educated customers on problem-solving techniques and platform resources. Assisted over 350 customers per week with orders, refunds, exchanges, and sales issues. Created procedures for document organization and retrieval, maintained delivery calendars, and consistently delivered high-quality customer service.
Education
IPS Academy, Indore (M.P)
M.B.A, Finance + Marketing
2018-2020
IPS Academy, Indore (M.P)
B.B.A, Human Resource
2015-2018
Queens' College, Indore (M.P)
Higher Senior Secondary School
2013-2015
D.A.V Centenary Public School, Ghaziabad (U.P)
High School
2000-2013
Skills
M.S. WordM.S. PowerPointM.S. ExcelProduct KnowledgeCustomer RelationsComplex Problem Solving