About
Experienced operations professional with a background in banking, insurance operations, compliance, credit management, KYC, AML, accounting, and team leadership.
Experience
Senior Manager
ICICI Prudential Life Insurance
2026-07 - Current · Jaipur
Led cross-functional teams to enhance operational efficiency and drive strategic initiatives. Developed and implemented training programs to elevate staff performance and improve customer engagement. Coordinated cross-departmental projects to improve product delivery timelines and customer satisfaction. Maintained positive customer relations by addressing problems and implementing corrective actions.
Branch Credit Manager
Digamber Finance
2025-10 - 2026-04
Managed credit evaluation and approval processes, analyzed customer credit reports and Probability of Default assessments, conducted credit analysis to assess customer creditworthiness and mitigate financial risks, and collaborated with cross-functional teams to support lending decisions and portfolio quality.
Assistant Manager
Indusind bank
2022-07 - 2025-09
Conducted CASA account KYC verification, DVU processing, and audit compliance checks. Maintained MIS reports, analyzed discrepancies, and coordinated with branches to resolve exceptions and ensure data integrity.
Account Opening Officer
AU SMALL FINANCE BANK Limited
2017-09 - 2022-07
Conducted KYC verification, payment processing and reconciliation for accounts payable, SVU verification for suspicious transactions, customer inquiry resolution, and documentation maintenance for audit and compliance.
Education
Rajasthan University - Jaipur
M.Com, Commerce
2017-01
GPA: Pass
Rajasthan University - Jaipur
B.Com, Commerce
2015-01