Subhrajit das
Customer Support Representative (SME & Assistant Team Lead)
About
Customer service, operations, and recruitment professional with over 9 years of experience in BPO operations, customer support, US back-office processes, franchisee relationship management, and talent acquisition.
Experience
Customer Support Representative (SME & Assistant Team Lead)
Cloudflex Inc.
Mar 2023 - Present
Provide chat-based support for deposits, withdrawals, and transaction concerns; serve as SME for complex issues and escalations; support shift management; coordinate with Payments and Trading teams; train new team members; and maintain customer satisfaction and service quality metrics.
Recruitment Specialist & Career Counsellor
Dash Technologies
Apr 2021 - Feb 2022
Sourced and screened OPT/CPT candidates through job portals and university networks, conducted assessments and interview coordination, maintained candidate and client relationships, and supported recruitment and onboarding.
Relationship Manager
Vakrangee Ltd.
Jun 2019 - Jan 2021
Managed franchisee onboarding and relationships; resolved operational and service issues; introduced franchisees to banking, e-governance, ATM, and logistics services; and ensured timely ticket resolution and satisfaction.
Employee Validation Specialist / Back Office Executive
ADP
Jan 2017 - Dec 2019
Processed employee validation and background-verification requests, performed CRM operations, mail merges, and data management, maintained documentation accuracy and compliance, and resolved discrepancies.
Customer Service Representative
Infosys BPO
Nov 2014 - Dec 2016
Handled 100-120 inbound customer calls daily, assisted with refund status, notices, and account concerns, managed escalations and outbound follow-ups, and maintained service quality standards.
Education
Bharathiar University
MBA, Human Resources
2014
Doars Academy of Technology & Management
BBA
2010
Kendriya Vidyalaya, Cooch Behar
CBSE