Karpura Khedkar
Customer Support Professional with experience in customer service, motor insurance claims, and multichannel support.
About
Dedicated customer support professional focused on resolving customer concerns through voice, email, and chat communication.
Experience
Senior Claims Handler
Wns - Part of Capgemini
20th March 2025 - 22nd June 2026
Managed end-to-end motor insurance claims from registration through settlement and closure; handled complex, high-value, and escalated claims; assessed repair estimates, invoices, and supporting documents; escalated suspicious or fraudulent claims; provided support via phone, email, and live chat.
Customer Support Executive
OneCard
1 August 2023 - 29 November 2024 · Pune
Developed and executed social media strategies across Facebook, Instagram, Twitter, LinkedIn, app stores, and other online platforms; managed content calendars and posting schedules; engaged followers; collaborated with cross-functional teams for brand consistency; researched industry trends and audience-engagement initiatives.
Customer Support Executive
Meesho
26 July 2022 - 30 October 2022
Managed customer inquiries through phone, email, chat, and social media; provided product and service information; resolved customer complaints; maintained customer relationships; conducted customer satisfaction surveys and reports; provided technical support.
Education
Symbosis School of Distance Learning
Master of Business Administration (MBA), Human Resource Management
2026 till 2028
Pursuing MBA focused on talent acquisition, organizational behavior, training and development, performance management, and strategic HR practices.
Tilak Maharashtra Vidyapeeth
Bachelor of Hotel Management and Catering Technologies, Hospitality Management
June 2023
Graduated with 8.05 CGPA; specialized in Hospitality Management.