About
Senior POS and merchant service professional with experience in field support, service coordination, merchant activation, KYC updates, and resolving bank and merchant queries.
Experience
Field Support Executive (POS Service Department)
Hi Tech E-terminal Ser Pvt Ltd
January 2010 to December 2013 · Ahmedabad (Vasna)
Visited 15 shops daily and completed daily merchant response sheets. Worked as part of the SSD of Atos Worldline.
Senior Coordinator (POS Service Department)
Hi Tech E-terminal Ser Pvt Ltd
January 2014 to May 2017 · Vadodara
Planned daily calls, installations and de-installations, application activations, and POS software updates; prepared reports for management; resolved bank escalations; and handled 10 field support executives across Vadodara, Godhra, Dahod, Nadiad, and Anand.
Senior Coordinator (POS Service Department)
SmartCare Services
June 2017 to December 2017 · Ahmedabad
Planned service activities, prepared management reports, resolved bank escalations, and coordinated POS installation, de-installation, application activation, and software updates. Worked as part of the SSD of ICICI Bank Merchant Service.
Senior Coordinator, All Gujarat (POS Service Department)
Aforeserve.com Ltd
January 2018 to October 2018 · Ahmedabad
Planned service activities, prepared management reports, resolved bank escalations, and coordinated POS installation, de-installation, application activation, and software updates. Worked as part of the SSD of Atos Worldline.
Senior Coordinator, All Gujarat (POS Service Department)
Smartek Business Global Pvt Ltd
November 2018 to August 2025 · Ahmedabad
Planned service activities, prepared management reports, resolved bank escalations, and coordinated POS installation, de-installation, application activation, and software updates. Worked as part of the SSD of SBI PSPL.
Premium Service Executive (KYC / POS / Soundbox / QR Code)
PhonePe Ltd
September 2025 to present · Ahmedabad
Plans 15 daily visits, activates merchants based on management data, updates KYC, activates QR codes and soundboxes, resolves merchant problems, and attends complaints received from merchant shops.
Education
Divya Vidyapeeth
B.Com
2009
71.4%
Indira Gandhi National Open School
HSC (Commerce), Commerce
2006
56%
GSEB Gandhinagar
SSC
2004
59.73%