About
Enthusiastic and resourceful MBA student focused on Human Resources, with experience in customer service, sales, recruitment support, employee onboarding, and HR operations.
Experience
Sales Specialist & Store Executive
Vodafoneidea
Jan 2025 - Apr 2025 · Dehradun
Resolved 80–100 customer queries daily with a 92% average customer satisfaction rating; contributed to a 20% increase in monthly sales through upselling and cross-selling; analyzed customer feedback to help improve issue resolution time by 15%; applied advanced communication techniques and product knowledge to build customer relationships.
Sales Specialist & Store Executive
airtel
Jul 2024 - Dec 2024 · Dehradun
Resolved 100+ customer queries daily; contributed to a 15–20% increase in monthly revenue through upselling and cross-selling; analyzed customer feedback trends, leading to a 10% improvement in service quality scores; developed product knowledge across Airtel's service portfolio to improve issue resolution and customer trust.
Human Resources (HR) Intern
TATA Communication
Jun 2023 - Aug 2023 · Dehradun
Led onboarding sessions and employee engagement initiatives; maintained HR databases for employee records and compliance tracking; supported recruitment through resume screening, interview coordination, and job description drafting; learned core HR practices and performance management systems.
Education
Uttranchal University
MBA (Distance), Marketing
2024 - 2026
Dev Bhoomi Uttarakhand University
Bachelor of Business Administration (B.B.A.), Human Resource
2021 - 2024
CGPA: 8.00/8
St Joseph Convent School, Ramnagar
Senior Secondary (XII), CBSE, Commerce
2021
CGPA: 7.00/7
St Joseph Convent School, Ramnagar
Secondary (X), CBSE
2019
CGPA: 7.00/7