Jaychandran Nawan
Operations & Data Management Professional
About
Dynamic and result-oriented operations and data management professional with 8 years of experience spanning banking, insurance operations, background screening, airline operations, and workforce management.
Experience
Senior Customer Executive
Teleperformance Private Limited
October 2022 – October 2023 · Mumbai
Managed and assigned data annotation tasks using standardized Excel models; aggregated, audited, and synthesized productivity data using VLOOKUP and Pivot Tables; prepared daily performance and operational reports; collaborated with client stakeholders to implement workflow changes.
Senior Operations Analyst
First Advantage Private Limited
July 2017 – December 2019 · Mumbai
Led background screening operations covering education, employment, identity, address, and resume verification; designed allocation tracking sheets using VLOOKUP; managed workflows against TAT and client SLAs; liaised with institutions, university officials, HR managers, and corporate supervisors; compiled verification findings into client reports.
Operations Associate
Willis Insurance Processing India Limited
April 2015 – September 2016 · Mumbai
Executed placing and billing operations for WNA London accounts; configured market details on the Eclipse platform; processed premium and commission entries; drafted Market Reform Contracts and endorsements; prepared Excel value submission models and generated MI, macro, and endorsement reports.
Operations Associate
Tata Consultancy Services (TCS)
October 2012 – April 2015 · Mumbai
Analyzed borrower profiles, loan details, and Active Military status for regulatory compliance; conducted monthly file reviews; prepared operational status reports; coordinated with attorneys on foreclosure schemes and resolutions; developed data frameworks for Loan Modifications.
Education
Vivek College of Commerce, Mumbai
Bachelor of Management Studies (T.Y.B.M.S)
Passed March 2012
First Class
St. Anne’s Junior College, Mumbai
Higher Secondary Certificate (H.S.C - 12th)
Passed February 2008
First Class
St. Anne’s High School, Mumbai
Secondary School Certificate (S.S.C - 10th)
Passed March 2006
Second Class