Supritha Mercilin C

BPO Associate

Bangalore-560033Digital Marketing and Social Media
6roles
30skills
3education

About

Results-driven Social Media Manager and Digital Marketing Specialist with 3+ years of experience in brand building, audience growth, digital campaigns, content strategy, copywriting, photography, and videography.

Experience

BPO Associate

Mphasis

Oct 2025 – May 2026

Handled inbound and outbound voice and non-voice customer interactions; managed queries, complaints, and escalations; met and exceeded AHT, CSAT, and quality KPIs; collaborated on process improvements.

Digital Marketing Executive

YESALGO

May 2025 – Sep 2025

Planned and executed digital marketing campaigns across social media, email, and search; created and scheduled Instagram and LinkedIn content; supported SEO, keyword research, on-page optimisation, and blog writing; prepared performance reports covering reach, impressions, CTR, and follower growth.

Digital Marketing Intern

Internship

6 months

Supported SEO, email marketing, and social media campaigns; assisted with copywriting for ads, blog posts, newsletters, and social captions; conducted competitor and audience research; coordinated content posting schedules.

Social Media Manager

Freelance

2021 – 2023

Managed social media profiles for multiple SME clients across Instagram, Facebook, and LinkedIn; created carousels, reels, stories, and static posts; grew client Instagram followings by an average of 40% within 6 months; planned influencer collaborations and delivered analytics reports.

Photographer & Videographer

Freelance

2021 – Present

Shot and edited photography and video content for brands, events, and social media campaigns, including Instagram reels, YouTube shorts, product promotions, lifestyle, product, and event photography.

Content Creator

Freelance

2023 – Present

Partnered as a paid content creator with brands including Wake Fit, MyFitness, Dot & Key, Clayco, Aqualogica, Garnier, and Trichup; produced Instagram Reels and YouTube content; managed collaborations from brand brief through final delivery; analyzed performance metrics to improve campaign ROI.

Education

Mount Carmel College Autonomous, Bangalore

Bachelor of Commerce, Commerce

2022 – 2025

Mount Carmel Pre-University College, Bangalore

Pre-University, Commerce

2020 – 2022

St. Charles High School

Secondary School Leaving Certificate

2020

Skills

Social Media StrategyContent CreationCopywritingCommunity ManagementDigital MarketingPhotographyVideographyCampaign AnalyticsPaid Social AdsInstagramFacebookLinkedInContent CalendarsSEO BasicsBrand StorytellingInfluencer MarketingMeta Business SuiteCanvaGoogle AnalyticsHootsuiteBufferAdobe LightroomCapCutReels EditorMailchimpGoogle Search ConsoleEmail MarketingCompetitor AnalysisAudience ResearchPerformance Reporting