sachin chavan
Assistant Manager – Export Operations
About
Assistant Manager in Export Operations with experience leading teams, coordinating cross-functional operations, managing export documentation, and ensuring timely international order execution. Brings extensive experience across BPO operations, quality assurance, customer service, mortgage processing, content moderation, and digital marketing operations.
Experience
Assistant Manager – Export Operations
CAPAPIE SPORTS EQUIPMENT PVT. LTD.
21st July 2025 – 09th July 2026
Managed end-to-end export operations, including export documentation, order processing, shipment coordination, inventory coordination, customer communication, compliance support, MIS reporting, and cross-functional workflow improvement. Contributed to reducing shipment delays and improving coordination across production, sales, inventory, audit, and accounts teams.
Team Lead – Content Moderation
ACCENTURE SERVICES PVT. LTD.
01st March 2023 – 17th July 2025
Managed and supported a team of 22+ associates, led huddles and calibration meetings, monitored productivity and quality, handled workload allocation and escalations, presented performance reports, supported training, and contributed to process improvements.
Quality Analyst – Content Moderation
ACCENTURE SERVICES PVT. LTD.
27th Nov 2014 – 28th February 2023
Conducted quality audits, feedback sessions, refresher training, policy discussions, root cause analysis reporting, calibration sessions, quality reporting, workflow management, and coordination with MIS, trainers, team leaders, SMEs, operations leads, and clients.
Associate – Home Loan & Insurance (HL&I)
BA CONTINUUM INDIA PVT. LTD.
16th February 2010 – 17th October 2014
Managed mortgage-related processes under the Making Home Affordable Program, assisted customers with mortgage payment solutions, processed loan modification requests, and interacted with clients by email and phone while maintaining service quality standards.
Associate – O2 Process
EFUNDS INTERNATIONAL PVT. LTD.
22nd June 2007 – 08th February 2010
Handled telecom processes for O2 UK, including handset activation, disconnection, migration, and billing requests, while also supporting mortgage-related processes for US clients and ensuring timely, accurate customer service.
Service Delivery Executive – Health Claim Insurance Process
CALIBER POINT BUSINESS SOLUTIONS LTD.
08 November 2006 – 20 May 2007
Verified health insurance claim forms and customer information, maintained records, and ensured accuracy in claim processing.
Education
Mumbai Board
S.S.C.
First Class
Mumbai Board
H.S.C.
Second Class
Mumbai University
T.Y.B. Com, Commerce
Second Class