Summer Training – Acres & Inches
Summer training at Acres & Inches in real estate, Noida.
5roles
18skills
3education
About
Customer Service and Support Specialist with experience in client engagement, Zendesk CRM, healthcare operations, visa application support, documentation, issue resolution, and revenue-focused upselling.
Experience
Customer Support Specialist
VisaCent Pvt. Ltd
Sep 2024 – May 2026
Guided clients through visa applications while ensuring accuracy and compliance with embassy requirements; maintained documentation and submission status tracking; built client relationships through proactive communication and empathy; provided real-time support via calls and live chat.
Customer Service Representative
Nutriwel Health India Pvt. Ltd
Jun 2022 – Aug 2024
Handled discrepancy resolutions in the US healthcare domain using Zendesk; liaised with UK-based clients on escalations and service delivery; managed inbound and outbound customer calls; promoted health-related products; increased revenue through upselling and cross-selling; met and exceeded conversion and satisfaction targets.
Marketing Associate (B2B)
CareerLabs Technologies Pvt Ltd
Dec 2021 – April 2022
Approached college and university Training & Placement Authorities to introduce educational products and services; coordinated seminars and workshops; managed event logistics and promotional materials; collected student inquiries and followed up for conversion.
Claims Processor – Team Member
Wipro Ltd.
Jul 2018 – Aug 2020
Adjudicated healthcare insurance claims within deadlines and SLAs; applied expertise in networks, co-pays, deductibles, and denials; maintained regulatory compliance; prioritized tasks to support productivity and accuracy.
Associate
Concentrix IBM Daksh Pvt. Ltd
Jun 2016 – Jul 2018
Managed Amazon UK/US Seller Support and Onfido document verification; verified identity documents across global platforms; resolved shipment, reimbursement, and damage claims; provided end-to-end support aligned with service policies.
Education
Swami Vivekanand Subharti University, Meerut
MBA – Master of Business Administration
2018 – 2020
Lingaya’s Lalita Devi Institute (IP University), Dwarka
BBA – Bachelor of Business Administration
2012 – 2015
Vanasthali Public School, New Delhi
12th & 10th – CBSE
2012 – XII; 2010 – X
Skills
Customer supportCustomer serviceZendeskHealthcare operationsHealthcare claims processingVisa application supportDocumentation accuracyClient engagementIssue resolutionCRM toolsMS ExcelMicrosoft OutlookGoogle WorkspaceUpsellingCross-sellingClaims adjudicationDocument verificationSeller support
Projects
Marketing Strategy of Anil Stationery Products
Final year project focused on the marketing strategy of Anil Stationery Products in Connaught Place.
Customer Satisfaction on Flipkart Web Portal
Project on customer satisfaction related to the Flipkart web portal.
NSE Seminar – Stock Market Awareness
Seminar focused on stock market awareness.