Green Belt Project
Contributed to a project aimed at increasing MY SMS utilization and plan upselling through problem-solving and process improvement.
Mandar Manohar
Deputy Manager (Sales Admin Animal & Human Nutrition)
Indore, Madhya Pradesh, IndiaOperations, Customer Lifecycle Management and Telecommunications
8roles
17skills
2education
About
Senior professional with over 10 years of experience in operations management, data analysis, customer lifecycle management, customer relationship management, and retention.
Experience
Deputy Manager (Sales Admin Animal & Human Nutrition)
Jubilant Ingrevia Limited
Mar 2022 - Jul 2023 · Noida
Managed end-to-end sales administration for animal and human nutrition product lines; coordinated manufacturing, supply chain, and logistics teams; analyzed sales data and KPIs; supported revenue targets; maintained working capital controls; improved order execution, inventory management, and customer satisfaction.
Assistant Manager (Customer Interaction Management)
Vodafone Idea Ltd
Oct 2018 - Oct 2020
Oversaw customer communications across email, SMS, and direct mail; designed multi-channel communication strategies; analyzed customer data and generated weekly and monthly reports; optimized customer reach, engagement, brand loyalty, and retention.
Data Analyst Professional - Field Service
Idea Cellular Limited
Nov 2011 - Oct 2018
Analyzed field service performance metrics; directed the rollout of 16 retail stores within one month; coordinated site identification, lease negotiation, construction, and staff training; optimized store operations and KPIs; managed vendor relationships and purchase order closures.
Hard Bucket Collections Professional
Idea Cellular Limited
Dec 2010 - Nov 2011
Managed high-risk accounts and collection activities; negotiated payment plans; resolved broken payment promises; maintained accurate records; collaborated with sales and legal teams; consistently met or exceeded collection targets.
Provisioning, Idea Point Coordinator & Postpaid Activation MIS
Idea Cellular Limited
May 2009 - Dec 2010
Served as liaison for enterprise and corporate provisioning requests; managed client data and quality control; coordinated workflows across nine regional Idea Point teams; monitored activation and deactivation figures; improved service provisioning, billing accuracy, and operational coordination.
Customer Profile Verification and Dunning
Idea Cellular Limited
Jun 2008 - May 2009
Verified customer profiles, maintained data integrity and regulatory compliance, managed outstanding balances, resolved billing discrepancies, mitigated fraud risk, and supported revenue collection and bad-debt reduction.
Number Management and Reconciliation Professional
Idea Cellular Limited
Feb 2005 - Jun 2008
Managed and reconciled mobile phone number allocation, tracking, and inventory; ensured regulatory compliance; investigated discrepancies; collaborated cross-functionally to maintain data integrity and prevent service disruptions.
Executive Call Center Professional
Idea Cellular Limited
Oct 2001 - Jan 2005
Provided inbound and outbound customer support; resolved product and service issues; met call resolution, customer satisfaction, and SLA targets; supported customer retention and first-contact resolution.
Education
DAVW, Indore
B.COM
2000
CMC
Diploma in computer
1997
Skills
CRM SoftwareData AnalysisPerformance ReportingMS ExcelKPI TrackingCustomer Data ManagementCustomer Lifecycle StrategyCommunication Channel OptimizationProcess Improvement MethodsService Provisioning SystemsCustomer Lifecycle ManagementStrategic Account ManagementPerformance Analytics and ReportingProcess OptimizationCross-functional CoordinationClient Risk MitigationBusiness Growth and Value Realization