Vantabathina Vinod Kumar
Team Leader Operations
About
Operations professional with experience in BPO process execution, quality checks, client communication, reporting, training, and team leadership.
Experience
Team Leader Operations
Patra India BPO Services
2023-Jan to 2024-July · Visakhapatnam
Monitored and created monthly/weekly reports; assigned daily work; clarified processing questions; performed quality checks; communicated with clients via calls and emails; maintained production and quality reports; supported implementation of new client projects; trained and guided team members.
Senior Process Executive (PE-3)
Patra India BPO Services
2020-Jan to 2023-Jan · Visakhapatnam
Trained new executives on processes and applications, performed quality checking, assisted the team with analysis and processing, communicated with clients, and identified and escalated issues to Team Leads.
Senior Process Executive (PE-2)
Patra India BPO Services
2018-Jan to 2020-Jan · Visakhapatnam
Addressed policy changes before delivery, troubleshot problems through resolution, and escalated unresolved issues to internal teams.
Process Executive (PE-1)
Patra India BPO Services
2016-Dec to 2018-Jan · Visakhapatnam
Analyzed client requests, processed information through client applications, and delivered work to clients within TAT under Team Lead supervision.
Education
Andhra University
MBA
2017
Andhra University
Bachelor of Arts
2014
Zinc Smelter High School
10th (S.S.C)
2005