Gurajala Madhu Babu
Customer Service (International Voice Process)
About
Customer service professional with international voice-process experience, focused on customer satisfaction, issue resolution, and positive customer interactions.
Experience
Customer Service (International Voice Process)
Herald Scholarly Open Access
Aug 2019 - Apr 2026 · Hyderabad
Dealt directly with customers through telephone and email; responded to inquiries; handled and resolved customer issues globally; negotiated payments; performed customer verifications; maintained customer interaction records and databases; prepared customer activity reports; coordinated with internal departments; and provided feedback on customer service process efficiency.
Customer Service (International Voice Process)
Omics International
Aug 2016 - Aug 2019 · Hyderabad
Improved customer service experience, took ownership of customer issues through resolution, developed service procedures and standards, maintained service records, analyzed statistics and reports, monitored and developed customer service agents, applied industry best practices, controlled resources, managed budget, and maintained workflow priorities.
Education
IHM College, Hyderabad
Graduation (BHM)
2015
Marian Matric. Higher Sec. School, Chennai
Intermediate (M.BI.P.C)
2009
Sacred Heart High School, Nalgonda
SSC
2004