Mohammed Aamir Amaan
Senior Customer Success & Operations Specialist
About
Results-driven Customer Success and Operations professional with over 10 years of experience in customer relationship management, service operations, collections, accounts receivable, CRM, and team leadership.
Experience
Sr Executive – Member Experience Management (Collections & Credit Management)
Mahindra Holidays and Resorts India Ltd
Oct 2014 – Present · Chennai, India
Managed end-to-end customer success and membership operations for annual subscription accounts and receivables; resolved high-priority customer escalations related to billing, invoices, renewals, and membership services; executed customer retention and payment recovery strategies; monitored CRM dashboards and KPI reports; mentored and trained new team members; collaborated cross-functionally with billing, operations, and holiday planning departments; identified process improvements that reduced turnaround time and enhanced service quality.
Education
Mohammed Sathak College of Arts and Science
B.Sc., Information System Management
2011 – 2014
Great Lakes Executive Learning
Post Graduate Program, Product Management & Analytics
Feb 2022 – Sep 2022