1roles
10skills
2education
1credentials
About
Customer Success Manager experienced in client relationship management, onboarding, customer engagement, retention strategies, and proactive customer support.
Experience
Customer Success Manager
Elitehubs.com
2024 - Present
Managed customer accounts and maintained client satisfaction; conducted onboarding and training to improve product adoption; developed retention strategies to improve engagement and loyalty; resolved customer concerns with internal teams; identified upselling opportunities; maintained client follow-ups and support; analyzed customer feedback to improve service quality and user experience.
Education
Mumbai University
Bachelor of Commerce (B.Com)
2024
9.12 CGPI
Mumbai University
Master of Commerce (M.Com - AA)
2026
8.00 CGPI
Skills
Customer Relationship ManagementClient Onboarding & EngagementCustomer Retention StrategiesSalesforceHubSpotAccount & Stakeholder ManagementUpselling & Cross-SellingCommunicationProblem SolvingTeam Collaboration