Arnab Das
Customer Service | BPS Operations | IT Service Desk | Operations Support
About
Customer Service and IT Operations professional with experience in BPS/customer service operations, IT customer service, service operations, and infrastructure monitoring.
Experience
Information Specialist
Tata Consultancy Services (TCS)
May 2019 - February 2026
Supported EDF utility services and BSNL operations across customer service, service operations, and IT/operations environments. Monitored East Zone command centre activities, ticketing workflows, and infrastructure monitoring processes. Managed incident and service-related tickets in line with SLA requirements; contributed to infrastructure setup for a new BSNL project; conducted knowledge-sharing and training for new team members.
Senior Associate
Synchrony
May 2018 - March 2019
Handled customer service operations for Amazon Credit Card customers, resolving queries and service concerns. Managed escalations with a focus on first-contact resolution, customer satisfaction, service quality, process compliance, and accurate customer interaction records.
Senior Associate
Wipro Pvt. Ltd.
December 2014 - April 2017 · Kolkata
Provided customer support and issue resolution for British Telecom and TalkTalk processes in a high-volume BPS environment. Handled complaints and escalations, supported quality assurance and process improvement, contributed to KPI achievement, and supported revenue generation through upselling.
Education
University of Calcutta
Bachelor of Arts
2012
St. Paul's Mission School
ICSE (Class XII)
2008
61.5%
St. Paul's Mission School
ICSE (Class X)
2006
53.4%