Laik Kazi

Customer Support Associate

Lawyer Panel

Inside Sales Representative

Lawyer Panel

1 yr

Managed inbound and outbound client queries for a SaaS-based legal services platform — resolving issues and upselling additional services. Executed consultative conversations to understand client needs and match them to the right service tier — driving upsell and renewal conversations. Maintained 90%+ client satisfaction through proactive communication, quick resolution, and follow-through. Collaborated with cross-functional teams (ops, product, legal) to ensure smooth client onboarding and delivery. Gained strong familiarity with SaaS product workflows, digital platforms, and customer lifecycle management.

Customer Success Associate

2 yrs

• Handle client queries and resolve issues related to legal service delivery via digital platform • Collaborate with cross-functional teams to ensure smooth customer onboarding and satisfaction • Maintained 90%+ client satisfaction scores through proactive communication and problem resolution • Gained exposure to SaaS-based platforms — understanding product workflows and user needs

Sales Manager

1 yr 5 mos

• Led a team of 5, setting targets and tracking performance using spreadsheet-based dashboards in MS Excel • Conducted data analysis on sales trends to inform weekly strategy — developed intermediate Excel skills • Handled end-to-end client communication, negotiation, and post-sale follow-up • Built and managed CRM records; improved team efficiency by introducing structured reporting

Sales Manager

Miftahi Enterprise, Pune Kondhwa

1 yr 5 mos

Led and mentored a team of 5 sales representatives — set weekly targets, coached on objection handling, and reviewed performance. Drove B2C sales from lead generation to closure — personally closed deals through consultative and relationship-based selling. Conducted weekly analysis of sales trends using MS Excel dashboards to inform strategy and course-correct underperformance. Managed end-to-end client communication: initial pitch, price negotiation, contract closure, and post-sale retention. Introduced structured CRM reporting that improved team follow-up rates and reduced deal drop-off.