Rajan kashyap
Customer service professional with 6+ years of experience in international chat support, team leadership, and project coordination
About
Customer service professional experienced in international chat support, leadership, and project coordination, including German-speaking customer support.
Experience
Team Leader
Fincey Solutions Pvt. Ltd.
June 2022 - November 2023
Managed a team of 12-15 associates and monitored daily KPIs. Handled escalation emails and client coordination. Conducted training and performance reviews.
Senior Project Manager
SPi Global Technology India Pvt. Ltd.
May 2019 - March 2022
Led cross-functional teams and ensured timely delivery. Improved workflow efficiency and prepared MS Excel reports. Coordinated directly with international clients.
German Teacher
Kendriya Vidyalaya
July 2016 - April 2018
Delivered structured language training and curriculum planning. Conducted assessments and improved proficiency levels.
German Language Expert (Chat Process)
Concentrix
Sept 2015 - July 2016
Handled German-speaking international customers via chat support. Resolved queries within defined SLA timelines. Maintained quality and customer satisfaction scores.
Education
Banaras Hindu University
BA (Hons.), German
2015
UP Board
Intermediate
2012
UP Board
High School
2009