About
Customer-focused operations professional with 4+ years of experience handling complex, sensitive customer applications, with strengths in accuracy, confidentiality, compliance, troubleshooting, documentation, and quality assurance.
Experience
Senior Process Associate (Previously Junior Process Associate)
Sunlife Global Solution Pvt. Ltd.
Nov 2022 - Present
Manage end-to-end processing of complex customer applications with face amounts of USD 7.5M-100M+. Identify process bottlenecks, replicate technical issues, and escalate when appropriate. Create internal documentation, process guides, and underwriting communication templates. Process sensitive medical histories, lab reports, and physician documentation. Maintain AML, KYC, information security, data integrity, and privacy practices. Conduct daily quality audits, data validation, root-cause analysis, and improvements to reduce SLA breaches. Generate performance reports and MIS dashboards. Support team training through Gemba walks, floor mentoring, and onboarding.
Process Associate
Aston Carter (Operation Training)
May 2022 - Nov 2022
Managed end-to-end workflows for high-value applications while maintaining accuracy and timeliness under defined SLAs. Organized and processed medical and laboratory orders, monitored order statuses, maintained compliance records, and used MS Office tools for documentation and reporting.
Education
Gurugram University
M.Com Integrated
2018-2023
Rishi Public School, Gurugram
Higher Secondary (I.C.S.E.)
2015-2016
Skills
Volunteering
Community Volunteer
Read India
3 months