Rajnish Prasad
Business Support Analyst
About
High-performing and detail-oriented Business Operations Analyst with 10+ years of experience in MIS reporting, operational workflow management, financial reconciliations, sales tracking, and dialer administration across financial services and global BPO sectors.
Experience
Business Support Analyst
Finbud Financial Services Pvt. Ltd.
Mar 2022 – Present · Indiranagar, Bengaluru
Generated daily MIS reports and executive operational dashboards, improving data accessibility and reporting speed by 15%; managed campaign data validation, cleansing, and dialer allocation; monitored PIP metrics and KPI trends; maintained sales, customer account, and financial records; conducted sales verifications and receipt reconciliations; delivered custom data extractions and ad-hoc business intelligence reports. Optimized dialer uploads for zero campaign downtime and standardized MIS templates to reduce turnaround time and manual reconciliation errors.
Business Support Analyst
Teleperformance Global Services Pvt. Ltd.
Sep 2015 – Mar 2022 · Whitefield, Bengaluru
Prepared, audited, and delivered daily MIS reports, sales trackers, and executive performance reviews; evaluated team-level PIP data; conducted sales, wages, and cost center analysis; managed sales tracking, ledger updates, bank receipt reconciliations, journal entries, call inundation tracking, and custom management analytics. Maintained a 100% on-time delivery record for senior leadership MIS dashboards over a 6+ year tenure and identified cost drivers supporting cost-reduction goals.
Operations Analyst
Sugal Travels Pvt. Ltd.
Sep 2013 – Aug 2015 · Basavanagudi, Bengaluru
Managed domestic and international travel operations, hotel reservations, cruise packages, corporate MICE events, multi-city ticketing, itinerary scheduling, customer communications, booking modifications, cancellations, travel advisories, logistics, transport providers, and hotel vendors using Amadeus and Galileo GDS.
Customer Support Operations Analyst
Mphasis
Feb 2011 – Jun 2013 · K.R. Puram, Bengaluru
Resolved inbound queries related to retail banking products and digital accounts while achieving a 95% First Call Resolution rate; used CTS and CMS to manage customer accounts and real-time transaction updates; provided online banking troubleshooting, credential reset, and security compliance support.
Education
Mountain Institute of Management & Technology
Bachelor of Business Administration (BBA)
Jun 2015 – Jun 2018
CGPA: B+ / 10