Vidhi Rastogi
Operations Manager @ Alpha Wave Technologies | Streamlining Backend Operations
About
At Alpha Wave Technologies, served as Operations Manager, overseeing backend operations, order processing, and inventory tracking while ensuring 99% data accuracy. Partnered with internal teams and clients to enable seamless communication, timely deliverables, and improved operational efficiency. Prior experience includes roles managing logistics, inventory, and customer satisfaction at Printoducts and IITSCL. Currently pursuing a Bachelor of Business Administration (BBA) in Human Resources Management and Services at Vivekananda Global University, with expertise in customer relationship management (CRM), warehouse operations, and HR outsourcing (HRO). Motivated to contribute to streamlined processes and collaboration to drive organizational success.
Experience
Operations Manager
Alpha Wave Technologies
3 yrs 5 mos · Delhi, India
In my role at Alpha Wave Technologies, I oversaw backend operations, ensuring efficient workflows and seamless coordination among departments. I managed order processing and inventory tracking, maintaining a remarkable 99% data accuracy. My efforts facilitated effective communication between clients and internal teams, ensuring timely deliverables and enhanced operational efficiency.
Operations Executive
Printoducts
1 yr 4 mos · Delhi, India
Handled end-to-end order processing including order confirmation, packing, and dispatch coordination Monitored inventory levels and updated stock regularly to avoid stock-outs or overselling Coordinated with logistics partners to ensure timely delivery and smooth operations Managed returns, refunds, and exchanges while maintaining customer satisfaction
Back Office Executive
IITSCL
1 yr 11 mos · Delhi, India
Managed day-to-day backend operations and administrative tasks Maintained accurate records, databases, and documentation Performed data entry with high accuracy and attention to detail Coordinated with internal teams to ensure smooth workflow Handled email communication and client follow-ups
Education
Sikkim Manipal University - Distance Education
Bachelor of Business Administration, Human Resources Management and Services
Jun 2025 - Jun 2029