Experienced Software Engineer with 5 years of expertise, including 3 years specializing in BMC Remedy, with experience in support, development, administration, ITSM tools, ITIL, integrations, automation, and system management.
Feb 2025 - Till
Managed data migration using Helix Data Manager, ensuring data integrity and validation; prepared data strategy documentation with mapping, validation rules, and rollback plans; supported Helix implementations and optimized system performance.
Jan 2024 - Jan 2025
Designed workflows and automated processes; resolved complex issues involving approvals, notifications, and integrations; delivered advanced reporting and performance monitoring; managed Linux server performance and system stability; addressed critical Remedy system challenges and supported data-driven decision-making through reporting and analysis.
Jul 2021 - Nov 2023
Designed and customized BMC Remedy ARS applications; deployed and configured BMC Remedy ARS on Windows Server; installed and configured BMC Remedy ITSM, Digital Workplace, and Smart IT; worked with BWF, Smart Reporting, foundation data, ARS architecture, Incident Management, Change Management, and SRD configuration.
Intelli planar Company
Jan 2021 - Jun 2021
Delivered software solutions and system integrations; developed and enhanced a social networking platform using the MERN stack; built responsive React.js interfaces using modern JavaScript practices.
Dec 2019 - Jan 2021
Led manual testing of the Zee5 App across web, Android, and connected devices; used Jira for bug tracking and workflow management; performed smoke, sanity, regression, functional, and ad-hoc testing; compiled test reports and documented defects; improved testing efficiency by 25%.
B.Tech, CSE
Implemented, configured, and developed catalogs in BMC Business Workflows and Digital Workplace Catalog, focusing on Case Management, Task Management, and email configuration. Analyzed client needs, created custom catalogs, streamlined processes in Innovation Suite, troubleshot DWPC, and configured SLAs, email templates, and user access management.
Developed and customized BMC Remedy ITSM applications to automate service support and improve first-call resolution. Configured Incident Management, Change Management, Problem Management, SRM, and SLM; performed installation, configuration, workflow creation, and approval setup.
Implemented and configured BMC Remedy AR System and ITSM modules, including Incident Management, Change Management, Service Level Management, and Customer Service Desk applications. Configured foundation data and provided post-deployment support, troubleshooting, and system optimization.