Salim Ali
Customer Service & Operations Professional
About
Enthusiastic and customer-focused professional with experience in customer service, hospitality management, and operations supervision.
Experience
Customer Service Representative
IndiGo Airlines
Delivered customer support, assisted passengers with inquiries and airport procedures, coordinated with ground operations and cabin crew, communicated flight delays, and resolved service issues.
Café Operations Assistant Manager
IndiGo Airlines
Managed day-to-day cafe activities, customer service standards, staff scheduling, customer feedback, inventory, cleanliness standards, and financial reconciliation.
RB Associate - Supervisor
IndiGo Airlines
Supervised operational tasks and team workflows, monitored team performance, and ensured adherence to organizational policies and standards.
Telecaller
Jisron Enterprises (MNC Project)
Managed inbound and outbound client communication, provided service and product details, and maintained systematic call logging.
Education
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Diploma, Aviation & Hospitality Management
2021
Aryabhatta Junior Science College, Guwahati
Higher Secondary (12th / HS)
2019
Kendriya Vidyalaya Masimpur
High School Leaving Certificate (10th / HSLC)
2017