1roles
23skills
3education
About
Committed to delivering excellent customer experiences and contributing to team success.
Experience
Customer Support Executive
Tech Mahindra
March 2024 – March 2026
Provided exceptional customer support, calls, and emails ensuring high customer satisfaction. Resolved customer inquiries and complaints in a timely and professional manner. Collaborated with internal teams to improve service quality and efficiency. Assisted in training new employees. Maintained accurate records of customer interactions in the CRM system. Achieved and exceeded performance targets.
Education
Rattara Paramedical Science
Diploma, Dialysis Technology
2021 – 2023
Al Noor Education Centre
SSLC
2021
Ratna Paramedical Science
Diploma, Dialysis Technology
2021 - 2023
Skills
Customer Support & Complaint ResolutionEffective CommunicationProblem SolvingTime ManagementTeam CollaborationAdaptabilityCRM SoftwareMultitaskingAttention to DetailCustomer SupportComplaint ResolutionCommunicationActive ListeningIssue EscalationProduct KnowledgeUpsellingPrioritizationCRM ToolsDocumentationHandling PressureSales Oriented ApproachMS OfficeBasic Computer Skills