Sonu kumar
Marketing, Sales & Customer Service Professional
About
Marketing, sales, and customer service professional with 11+ years of experience, including mobile and telecom-related sales roles.
Experience
Marketing and Sales
S.TEL Pvt. Ltd.
Mar 2012 - Mar 2014 · Katrasgarh, Dhanbad
Achieved recognition as a top performer in quarterly reviews.
Sales and Customer Service
Samsung Mobile
Apr 2014 - Oct 2016 · Gomoh, Dhanbad
Implemented effective upselling strategies, increasing average order value. Resolved customer issues swiftly, enhancing customer satisfaction.
Sales and Customer Service
Oppo Mobile
Oct 2016 - Mar 2022 · Katrasgarh, Dhanbad, Jharkhand
Implemented effective upselling strategies, increasing average order value.
Sales and Customer Service
MI (Denave India Pvt. Ltd.)
Mar 2022 - Jan 2024 · Katrasgarh, Dhanbad, Jharkhand
Exceeded sales targets by 30% through exceptional customer engagement.
Education
Katras College, V.B.U. Hazaribag
B.Com.
2010 - 2014
2nd Division
Katras College, J.A.C. (Ranchi)
I.Com
2009 - 2010
2nd Division
D.A.V. +2 High School, Katrasgarh, J.A.C. (Ranchi)
Matriculation
2007 - 2008
2nd Division