About
Customer service and operations professional experienced in customer support, financial advisory, team management, process improvement, and customer satisfaction.
Experience
Customer Service
Delhivery
20-Oct-2023 - Present
Manage shipment tracking, delivery inquiries, and customer support concerns. Resolve issues involving missing or damaged packages, customs delays, delivery exceptions, billing queries, disputes, claims, and payment support. Manage customer and rider partner escalations, prepare RCA reports, design SOPs, map processes, and collaborate with internal teams to improve operations and service levels.
Operations Executive
Doorstep24 (OPC) Pvt Ltd.
2022 - Oct 2023 · Panjim, Goa
Managed a team, executed telecalling marketing initiatives for home services, oversaw customer relations, evaluated markets, conducted site visits, monitored work execution, and maintained scheduling and reports using Google Calendar, Google Sheets, and Excel.
Financial Advisor
Tirumalla Tirupati Multistate Co. Op. Credit Society Limited
2018 - 2022
Developed financial plans based on client income, expenses, objectives, tax status, and risk tolerance. Provided financial advice, analyzed financial data and projections, implemented plans, and maintained client portfolios and relationships.
Sourcing Executive
Innovsource
Jan 2017 - Mar 2018 · Panjim, Goa
Managed the company supply portfolio, visited clients for weekly meetings, and maintained a database for future leads.
Education
Yashwantrao Chavan Maharashtra Open University, Nasik
B.Com
2021
Delhi Board
H.S.S.C
2017
Delhi Board
S.S.C
2015