Saurav Mishra
Marketing, sales, customer service, and research professional
About
Passionate professional with experience in marketing, sales, customer service, digital marketing, and research. Described as a quick learner, team player, reliable, adaptable, and effective in communication and organization.
Experience
Digital Marketing Intern
Skyy Rider Electric
Online Reputation Management, Employer Branding Management, New Portal Research and Expansion, Website Monitoring, and Content Marketing Support.
Research Scholar
TAPMI, Bangalore
4 Sep 2023 - 22 Aug 2024 · Bangalore
Conducted original secondary research; collected and analyzed data, literature, and other sources; maintained records, databases, and documentation; followed research protocols and institutional policies; entered grades and assignment comments into databases.
Sales Consultant
Mojocare
17 Jan 2022 - 20 Jul 2022
Handled assigned leads, identified customer pain points and needs, pitched products and services, converted leads, generated business, followed up with prospects, and built rapport with prospective customers.
Customer Service Associate
Tech Mahindra (Amazon Process)
18 Dec 2018 - 28 Jan 2021
Addressed customer queries; performed cross-selling and upselling; served on the senior escalation department team; followed up on unresolved cases; monitored and responded to incoming emails and calls; communicated with customers by phone and email.
Management Trainee
GreenlightPlanet INC.
Oct 2017 - Jul 2018
Engaged in channel sales; managed distributor and associate relationships; conducted BTL marketing activities for solar products; managed area executives and daily secondary target reports; prepared primary and secondary target versus achievement and RD reports in Excel.
Marketing Executive
Data Forms
1 Aug 2016 - 14 Oct 2017
Handled B2B development, prepared and delivered presentations, maintained customer records, contacted prospects by phone and email, and followed up with prospects.
Education
KIIT School of Management, KIIT University
MBA, Marketing and Operations
2016
Modern Institute of Technology & Management, Bhubaneshwar
Graduation, Computer Science and Engineering
2012
Gyan Ashram Sr Secondary School, Amritsar
Std XII
2008
BVB SL Public School, Amritsar
Std X
2006