Sales Support Management Coordinator III
SAP SD and Order-to-Cash specialist with 13+ years of hands-on experience across global enterprise environments, including Hewlett Packard Enterprise and Micro Focus. Experienced in sales order processing, pricing, billing, credit management, SAP SD-FI integration, UAT, and business process support.
Hewlett Packard Enterprise (HPE)
Apr 2019 – Present · Chennai, India
Primary SAP SD subject matter expert for the O2C team; managed the complete order-to-cash cycle, validated pricing and billing, performed revenue recognition checks, coordinated with Finance, led UAT testing, maintained Business Partner data, resolved order and billing exceptions, and supported SAP upgrades and business change requests.
Micro Focus
Jan 2012 – Mar 2018 · Chennai, India
Managed SAP SD-driven sales operations for global customer accounts; handled sales order processing and pricing validation, supported the quote-to-order cycle, identified pricing tool gaps, collaborated on configuration improvements, and resolved order-related and data quality issues with business and IT teams.
TCS E-Serve Ltd
Dec 2007 – Jan 2012 · Chennai, India
Managed customer dispute resolution and chargeback processing within banking operations; maintained client communication for order and billing queries and ensured SLA compliance.
B.Com, Corporate Secretaryship
Self-directed end-to-end SAP S/4HANA SD implementation for a global trading company. Configured enterprise structure, sales document types, item categories, schedule line categories, pricing procedures, Business Partner customer master data, the complete OTC cycle, SD-FI integration, and domestic and export business scenarios.