Vipul Pathak
Senior Customer Care Executive
About
Customer care, operations, sales, logistics, vendor management, inventory control, and team training professional with experience across customer service, e-commerce, mobile services, and transportation operations.
Experience
Senior Customer Care Executive
Camcorder Private Limited (Camera Club)
2025 – Present
Handled customer consultation and sales through CRM; recommended cameras and lenses and provided pricing information. Coordinated with vendors, managed stock levels, placed orders, conducted stock audits, fulfilled e-commerce orders, supported walk-in sales, maintained customer data, and tracked accounts and payments.
Senior Customer Care Executive
ACS Logistics Pvt. Ltd.
October 2024 – February 2025
Managed customer escalations related to truck and trailer load operations; tracked vehicle movements using Samsara GPS; supported logistics operations; prepared operational and performance reports; and coordinated with internal teams and clients.
Process Trainer & Team Leader
Obtener Virtual Services Pvt. Ltd. (Mobile Services Process)
November 2020 – September 2024
Handled customer escalations involving mobile software, cashback offers, and connections; managed social media escalations on Twitter and Facebook; trained team members on plan changes; prepared presentations; and provided floor support to new joiners.
Senior Customer Care Executive
Net Ambit (Client: One97 Communications)
April 2019 – November 2020 · Noida
Resolved cashback and promotional-code escalations, National Consumer Helpline complaints, and social media escalations. Managed CRM cases within SLAs, coordinated issue resolution, maintained interaction records, and prepared RCA reports for high-priority complaints.
Customer Care Executive
Kutumbh HR Care (Client: One97 Communications)
April 2019 – November 2020 · Noida
Resolved cashback and promotional-code escalations, National Consumer Helpline complaints, and social media escalations. Managed CRM cases within SLAs, coordinated issue resolution, maintained interaction records, and prepared RCA reports for high-priority complaints.
Operations Executive
Aegis Limited
July 2015 – August 2016
Managed seller acquisition and onboarding for the Flipkart marketplace, assisted with documentation and verification, resolved post-onboarding queries, coordinated with cross-functional teams, maintained seller relationships, and prepared MIS reports.
Sales Associate
Justdial
July 2013 – November 2014
Handled B2B and B2C customer interactions, advised customers on digital business growth solutions, conducted outbound calls, coordinated business consultations, maintained customer relationships, and managed CRM records.
Education
Swami Vivekananda Subharti University, Meerut
MBA
Passed 2022
University of Delhi
Bachelor of Arts
Passed 2016
CBSE
Senior Secondary
Passed 2010
CBSE
Matriculation
Passed 2008