Kommu Balaraju

Software Test Engineer and Customer Service Representative

Dhone, Nandyal, APSoftware Testing and Customer Service
3roles
23skills
2education

About

Customer service and software testing professional with experience in communication, customer handling, problem-solving, CRM and ticket management, data entry, documentation, and computer operations.

Experience

Computer Operator

S.V. Nice Computers

April 2015 - November 2017

Software Test Engineer

Valsyne Technologies Pvt Ltd

April 2018 - August 2022

Senior Software Test Engineer

Jarus Technologies Pvt Ltd

October 2022 - November 2022

Education

Jawaharlal Nehru Technological University, Ananthapuramu

M.Tech, Nanotechnology (Chemical Engineering)

March 2026

CGPA: 8.92

Kottam College of Engineering, Kurnool

B.Tech, Aeronautical Engineering

August 2014

Percentage: 68

Skills

Verbal communicationWritten communicationCustomer handlingRelationship managementActive listeningProblem-solvingConflict resolutionCustomer query and complaint handlingCustomer satisfactionEmail supportChat supportTelephone supportCRMTicket managementData entryDocumentationComputer skillsMS OfficeMultitaskingTime managementFollow-upIssue resolutionAttention to detail

Projects

Shock elimination in supersonic rocket engine nozzle using CFD

Project conducted at Jetwings Technologies Pvt. Ltd., Bangalore.

Enhanced mechanical properties of polypropylene composites via fibrillation of alkaline treated banana fiber

Project conducted at CSIR-IICT, Hyderabad. The work was also listed as a publication with DOI 18.15001/JOT.2025/V13I12.25.17967.