Nituranjan Bordoloi
Freelance Academic Counsellor
About
Versatile professional with experience in customer support, chat operations, academic counselling, inside sales, and engineering operations. Demonstrated ability to manage customer interactions, resolve issues efficiently, maintain CRM systems, and support business objectives in both remote and on-site environments.
Experience
Academic Counsellor
Freelance
2025 – Present · Remote
Guide students and parents on academic programs, career pathways, and course selection.
Chat Support Specialist
Global Fidelis
Oct 2024 – Jun 2025 · Remote
Provided real-time customer support through chat platforms and resolved customer concerns.
Site Engineer
M/S Sahewalla Engineers & Builders
Nov 2023 – Apr 2024
Supported pipeline project operations, documentation, and compliance activities.
Inside Sales Specialist
AMPA Orthodontics Pvt. Ltd.
Oct 2022 – Mar 2023
Managed customer inquiries, CRM records, lead follow-ups, and appointment scheduling.
Process In-Charge
HAL Offshore Ltd.
Feb 2020 – Oct 2022
Supervised ETP/WIP operations, reporting, compliance documentation, and process monitoring.
Loan Advisor
HDFC Sales Pvt. Ltd.
Sep 2018 – Nov 2019
Assisted customers with loan applications, documentation, and product support.
Freelance Academic Counsellor
2025 – Present · Remote
Guide students and parents on academic programs, career pathways, and course selection.
Education
Sathyabama Institute of Science & Technology
B.Tech, Chemical Engineering
2011–2015
Sanskriti Junior College
Higher Secondary, AHSEC
AHSEC
Sophy Mercy Memorial School
Matriculation, SEBA
SEBA