About
Results-driven Customer Support and Lead Generation Executive experienced in client inquiries, lead conversion, multi-channel communication, quotation preparation, CRM and data maintenance, and coordination between sales and operations teams.
Experience
Customer Care Representative
RPPL Transformers
Feb 2026 – Present
Managed the end-to-end lead lifecycle, including inbound and outbound handling and systematic follow-ups. Executed WhatsApp marketing and professional email communication, prepared technical quotations and sales orders, maintained dispatch planning and client data sheets, prepared daily, weekly, and monthly reports, sourced online leads, and managed post-purchase client care through payment follow-ups, production updates, dispatch, and feedback collection.
Lead Generation Executive
Tilara Polyplast Pvt. Ltd.
Oct 2023 – Feb 2026
Managed leads from IndiaMART, Facebook, and Instagram; handled customer inquiries, follow-ups, and complaints; performed administrative and telesales work; and prepared daily, weekly, and monthly reports.
Customer Care Executive (Part-Time)
Aatomize Manufacturing Pvt. Ltd.
Jun 2023 – Sep 2023
Provided customer support, maintained communication records, and conducted telecalling for new and complaint inquiries.
Admin Executive
Dew Drops Child Health Care
Nov 2019 – 2023
Managed administrative operations, documentation, attendance records for students and teachers, fee collection, and office expense records.
Education
Saurashtra University
Bachelor of Computer Applications (BCA), Computer Applications
GSEB
12th Commerce, Commerce
GSEB
10th Standard